I’m a critical guy when it comes to customer service and business interaction. My public comments go both ways though, and I am always sure to let people know when they get it right.
Today, Hunter Douglas (window treatment products) gets a big fat thumbs up.
I’ve been in my new house for roughly 8 months now. Two of the “honeycomb” blinds’ retaining clips were aged and subsequently broken easily during removal for painting.
- Each blind’s top was labeled by Hunter Douglas with the manufacture date, dimensions, and model information. Score.
- Getting to their website and finding support was a simple affair. Score.
- Installation instructions for my 10 year old blinds were online in PDF form so I was able to examine the parts list and naming for the broken pieces. Score.
- Hunter Douglas offered (and delivered), at no charge to me, replacement clips. I asked for 3. They sent 5.
That, my friends, is how to run a business.
