http://www.kickflop.net/blog/?p=121

Comments here re-closed.

I appreciate all of the support from the overwhelming majority of you who “get it”.

I will, instead of answering all of these email requests, post a link to the zip file in the original post above and turn off comments.

1000 unique visitors to this article and its comments in 2 days, with links coming in from around the net. That’s enough retribution from my end.

with 22 comments, last one Nov 30, 05:46 pm. Did a refresh and now there’s 19 comments, last one Dec 1, 01:09 am. Interesting, wonder what’s gone…

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7. Congrats, but not sure you have the server thing down cold. In five years at my old hosting company (he.net) my server was down about 5 minutes total. Here it’s down everyday! Still I’m here because of all the cool software you are setting up. Congrats again, and keep the servers up, man!
Rob

— Rob Nov 28, 11:10 pm

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8. I second what Rob just said about the uptime, but if this merger gives you guys the extra juice you need to kick ass at developing the next generation of web hosting and keep Gilford running for more than 48 hours at a time, then I think we’ve all got cause to be really excited about whatever’s coming next.

— David Demaree Nov 29, 02:42 am

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20. I’m really glad to hear that other TextDrive users have uptime issues – I thought it might have just been me! Yes, agreed that the uptime needs sorting – I had a $20 a year shitty host and they weren’t down once in the three years I used them. I too stay with TextDrive because of the support and the installed software.

— Polly Stark Nov 30, 01:12 pm

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21. As I was reading this press release, http://www.textdrive.com crashed. Kid you not.

Dean, your COO does not have “servers down cold”.

He also has a serious customer relations issue—called me a dick, and asshole, and cacelled my account for complaining in the forums about bidwell crashing every week and fscking its disk for an hour every time (braindead).

http://www.kickflop.net/blog/?p=107

Enjoy. You don’t seem to be as big an idiot as Jason Hoffman. Let’s see if he’ll delete this comment just like he did the forum thread.

— Jeff Blaine Nov 30, 03:22 pm #
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The lesson here: Karma comes around pretty fast these days.

I don’t know if you get the stats thing right, but I PAYED for stats when I signed up. I gave them money, real money, for the whole package, not for part of it.

I never had the chance to read a message from Jason saying “sorry guys, I made the wrong decisions, I shouldn’t have gone with theplanet, nor BSD on a shared enviroment, I’m probably darn good at servers, but lack the shared enviroment experience”. Nor I received a reimbursement when they cut off Urchin.

If I had the money though I would have moved to Segpub as they’re probably the best host on the net, according to friends of mine. If your site falls below 99.5% uptime during any one month, you get that month absolutely free! They run FreeBSD servers the right way. They also support Ruby On Rails, Subversion, Perl, Python, PHP5 etc. A there customer support is meant to be the best of any host out there.

I do agree that sometimes it is best to sever a relationshipe with a customer, but there are polite ways to do that.

You said above, and I quote, “At that point I was gang-raped by the TXD forum piranha and staff through 15 some-odd posts”. You made ten straight posts in the same abusive, inflammatory fashion before Jason brought out the “dont’ be a dick” rule. You made two more after that before your account got cancelled. Up to that point, you had received:

1 polite reply from Jason to some of your original points
1 polite reply from Daniel (a TXD staff member)
2 polite replies from Nate (a TXD staff member)

The non-staff replies were more of a mized bag; some people responded to you in the same abusive fashion you had used. Others didn’t.

How this constitutes you getting “gang raped” is beyond me, frankly.

And as for apologies? Nobody ever has the right to be personally abusive to anyone else, at any time, for any reason. I don’t care how wronged you felt you were, or how wronged you actually were. None of it gives you the right to be an unapologetic dick, and that’s exactly what Jason told you in that thread.

Urchin? TXD moved to a new datacenter, and right around that time Google stopped responding to license requests as they geared up to completely re-engineer Urchin. Obvoiusly this is TextDrive’s fault for not having an insider at Google to let them know in advance, right?

And the server problems? You seem to have this notion that you’re the first person who’s ever been frustrated with the downtime, or that there’s some sort of massive conspiratorial coverup to hide it and pretend nothing’s wrong. Personally, when I look around the forum and the IRC channel, I see people having civilized discussions about it, and staff talking about the new infrastructure being put into place to resolve the current problems. There are problems. They’re known. They’re admitted. They’re being worked on. This is reality, and it differs significantly from the picture you keep trying to paint. But that doesn’t seem to matter to you, if your posts are any indication.

Perhaps it’s time to sit up and look around, and see what’s actually going on, Jeff. It’d do you good.

And, why hide the ZIP file? As far as I know, you aren’t supposed to distribute email without the authority of the sender. Put it out in the open or trash it and say goodbye.

There comes a time when you have to be the bigger man (as you’ve been insisting you are this entire thread, very vehemently). Move on!